Refund Policy

Starlet offers a 30-day refund window for eligible subscription purchases, subject to applicable law and the specific billing terms presented at purchase. Requests should identify the account email, plan, transaction date, and reason for the request so the billing record can be located.

If no generation session has been used, the refund may cover the eligible subscription charge in accordance with the live payment provider's rules. If a generation session has already been completed, Starlet may calculate a proportional deduction based on the value of the generated session or other consumed plan resources. The exact calculation should be disclosed in the production checkout and may depend on the plan, usage, taxes, and applicable law.

Refunds do not create rights to continue using content where a subscription has been terminated for prohibited use. If generated content was used unlawfully, impersonated another person, or otherwise violated the Terms, Starlet may investigate before processing a discretionary refund, without limiting mandatory consumer rights.

To request a refund, use the support channel presented in the live product. The contact card in this static demo is blank because no production support address has been supplied. Approved refunds are normally returned through the original payment method, subject to payment-provider processing times.

This policy does not limit statutory cancellation, cooling-off, consumer protection, or other rights that cannot be waived. Where local law provides a stronger refund or cancellation right, that law controls. Before using this text in production, the operator should align it with the actual Stripe configuration, tax handling, subscription portal, and jurisdiction-specific consumer requirements.

If a live implementation uses automated billing, the production refund workflow should match the actual Stripe subscription state and should avoid promising a refund that the configured billing rules cannot deliver. Any partial-refund formula should be understandable to customers and shown in the applicable purchase terms before or at checkout.

If local consumer law provides a mandatory withdrawal or refund period, that right should be honored even where the standard 30-day policy is narrower. Production support staff should record refund decisions consistently and provide customers with a confirmation that states the amount, payment method, and expected processing period.